Shipping policy
Thank you for shopping with Ulnaro. We are committed to processing and delivering your orders quickly, securely, and efficiently. Please read this Shipping Policy before placing your order.
1. Order Processing
All orders are processed within 2 business days after successful payment confirmation.
Orders are processed Monday to Friday, excluding weekends and public holidays.
2. Estimated Delivery
Once your order has been dispatched, estimated delivery is 3–5 business days.
Delivery estimates are provided for guidance only and may occasionally vary due to circumstances beyond our reasonable control, including:
- Courier delays.
- Severe weather conditions.
- Public holidays.
- Peak seasonal demand.
- Unexpected transport or logistics disruptions.
3. Shipping Confirmation
After your order has been dispatched, you will receive a shipping confirmation email. Where available, this email will include your tracking number together with a tracking link.
4. Delivery Address
Please ensure that your delivery address is complete and accurate before placing your order. Ulnaro is not responsible for delays or failed deliveries caused by incorrect or incomplete address information provided during checkout.
5. Returned Parcels
If a parcel is returned to us due to an incorrect address, unsuccessful delivery attempts, or refusal to accept delivery, additional shipping charges may apply before the parcel can be dispatched again.
6. Lost or Damaged Parcels
If your parcel is lost during transit or arrives damaged, please contact our Customer Support Team as soon as possible. We will work with the courier to investigate the issue and arrange a replacement or refund where appropriate.
7. Shipping Restrictions
Some products may not be available for delivery to certain locations because of legal, courier, or logistical restrictions. If we cannot deliver to your location, we will notify you as soon as possible.
8. Business Information
Store Name: Ulnaro
Business Address:
3 Market Rd
Richmond TW9 4LZ
United Kingdom
By placing an order with Ulnaro, you acknowledge that you have read, understood, and accepted this Shipping Policy.