Terms of service
Welcome to Ulnaro. These Terms of Service govern your access to and use of our website and the purchase of products from our online store. By accessing our website or placing an order, you agree to be bound by these Terms of Service.
1. Business Information
Store Name: Ulnaro
Business Address:
3 Market Rd
Richmond TW9 4LZ
United Kingdom
2. Eligibility
By using this website, you confirm that you are at least 18 years old or are using the website under the supervision of a parent or legal guardian.
3. Use of Our Website
You agree to use this website only for lawful purposes. You must not misuse, interfere with, or attempt to gain unauthorised access to any part of the website, its servers, or connected systems.
4. Product Information
We make every reasonable effort to ensure that product descriptions, specifications, pricing, and images are accurate. However, slight variations may occur due to manufacturer updates, photography, or differences in screen displays.
Ulnaro reserves the right to update, modify, replace, or discontinue products and pricing at any time without prior notice.
5. Orders
All orders are subject to product availability, payment authorisation, and acceptance.
Your order confirmation email confirms receipt of your order but does not constitute acceptance. We reserve the right to refuse or cancel any order due to pricing errors, stock availability, suspected fraud, payment issues, or legal obligations.
6. Pricing and Payment
All prices displayed on our website are shown in the applicable currency available during checkout.
Orders are processed only after successful payment authorisation.
7. Order Processing and Delivery
Orders are processed within 2 business days after successful payment confirmation.
Estimated delivery is 3–5 business days after dispatch. Delivery estimates are provided for guidance only and may vary due to circumstances beyond our reasonable control.
8. Returns and Refunds
Eligible products may be returned within 14 days of delivery in accordance with our Return & Refund Policy.
Approved refunds are processed within 7 business days after returned goods have been received and successfully inspected.
9. Intellectual Property
All website content, including text, graphics, logos, images, icons, product descriptions, and website design, is the property of Ulnaro or its licensors and is protected under applicable copyright, trade mark, and intellectual property laws.
No content may be copied, reproduced, distributed, or otherwise used without prior written permission.
10. Limitation of Liability
To the fullest extent permitted by law, Ulnaro shall not be liable for any indirect, incidental, or consequential loss arising from the use of this website or the purchase of products.
Nothing in these Terms excludes or limits any statutory rights available to consumers under United Kingdom law.
11. Privacy
Your personal information is collected and processed in accordance with our Privacy Policy and the UK General Data Protection Regulation (UK GDPR).
12. Website Availability
We aim to keep our website available at all times. However, we reserve the right to suspend, modify, or discontinue any part of the website without prior notice for maintenance, security, or operational purposes.
13. Governing Law
These Terms of Service are governed by the laws of the United Kingdom. Any disputes shall be subject to the jurisdiction of the courts of the United Kingdom, without affecting your statutory consumer rights.
14. Changes to These Terms
We may revise these Terms of Service from time to time. Updated versions become effective immediately upon publication on our website.
15. Contact
If you have any questions regarding these Terms of Service, please contact us through our Contact Us page.
By using the Ulnaro website and placing an order, you confirm that you have read, understood, and accepted these Terms of Service.